Landlord Portal

We are excited to introduce our online portal for landlords. This portal is designed to enhance and streamline your experience by providing easy access to your account, property management tools, and essential resources. Below you will find step-by-step instructions to help you register, navigate the dashboard, and manage your account effectively.

Who can register?

Only Housing Choice Voucher (HCV) landlords already partnered with the Boise City / Ada County Housing Authority (BCACHA) Housing Choice Voucher Program can create new accounts.

How do I register for the Landlord Portal?

1. Receive Your Invitation: In the coming weeks, you will receive an invitation to register via paper mail, which includes a unique registration code.
2. Visit the Portal: Go to our Rent Café website and select the “Landlord Login” at the top right of the page.
3. Register Your Account: Click the “Click here to register” link and enter your registration code. Then, fill in your personal information, create a secure password, and agree to the terms and conditions.

What can I do on the Landlord Portal Dashboard?

The dashboard offers various tools and resources, including:

• Agency Details: Access BCACHA’s contact information.
• My Profile: Update your contact details, such as email and physical address.
• Unit Info: Review details about your properties.
• Caseworker Info: View contact information for the caseworkers assigned to your tenants.
• Documents: Upload and view essential documents related to your tenants and properties.
• Unit Inspections: Check the status and schedule of inspections for your units.
• My Ledger: Monitor charges and payments for each tenant.
• Register with Another Agency: If you have multiple properties and/ or business entities, you can use this feature to link all your information.
• Unit Holds and Abatements: Manage any holds or abatements on your units.
• EFT Set up: Set up direct deposit for rent payments.

Is Direct Deposit available?

Yes! You will be able to set up direct deposit (EFT) through this portal. To receive your payments via direct deposit:

1. Access the EFT Setup: Click on the EFT Setup button on the portal homepage.
2. Enter Bank Information: Provide your bank’s routing number and your account number.
3. Confirm Setup: After saving your information, notify your tenant’s housing representative to ensure your next payment is processed through direct deposit.

When will I receive my payment?

 Monthly Housing Assistance Payments (HAP) are processed on the 1st of each month, unless this falls on a weekend or federal holiday, in which case, payments will be processed by the 5th. For new contracts or move-ins, initial payments are typically processed within two weeks, pending the receipt of the executed lease and HAP contract by BCACHA.

What if I have multiple properties or vendor codes?

If you manage multiple properties or have multiple vendor codes, you can register with multiple agencies through the portal. Use the “Register with Another Agency” button on the dashboard to link all your properties. Once complete, you will be able to toggle between different accounts and manage all your properties from one central location.

Brauchen Sie Hilfe?

For assistance or more information, see our landlord portal guide. You may also contact us at (208) 345-4907 or email us at housing@bcacha.org.